Privacy Policy
Effective Date: 19 May 2026
Last Updated: 19 May 2026
This Privacy Policy explains how The Good Companions (Cumbria) Limited collects, uses, stores and protects personal information when you use this website or contact us.
The Good Companions (Cumbria) Limited is committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
The Good Companions (Cumbria) Limited provides a range of care and support services, including regulated residential and home care.
Some support arrangements and community services may operate separately from Care Quality Commission (CQC) registration requirements. Some live-in care arrangements may involve self-employed carers engaged directly by clients
This Privacy Policy applies to personal information collected through the Good Companions website and associated services.
The Good Companions (Cumbria) Limited
Criffel Street
Silloth
Wigton
Cumbria
CA7 4BT
Telephone: 016973 31553
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.
What Information We Collect
We may collect and process the following information:
- Name
- Contact information including telephone number and email address
- Postal address and postcode
- Information submitted through website contact forms
- Information relating to recruitment or employment enquiries
- Website usage information including IP address, browser type and pages visited
- Cookie and analytics information
- Any other information you voluntarily provide to us
We only collect personal information that is necessary for legitimate business purposes.
How We Use Your Information
We may use your information for the following purposes:
- To respond to enquiries
- To provide information about our care services
- To manage recruitment enquiries and applications
- To improve our website and services
- To maintain internal records
- To comply with legal and regulatory obligations
- To monitor website performance and security
- To contact you where you have requested information or consented to communication
We will only process your personal information where we have a lawful basis to do so under UK GDPR.
Lawful Bases for Processing
Under UK GDPR, the lawful bases we rely on may include:
- Consent
- Legitimate interests
- Contractual necessity
- Legal obligations
Marketing Communications
We do not send unsolicited marketing communications.
Where you have requested information from us or consented to receive updates, we may occasionally contact you regarding our services.
You can request that we stop contacting you at any time.
Cookies
Our website uses cookies and similar technologies to improve functionality, monitor website traffic and enhance user experience.
Cookies are small files placed on your device which help websites operate efficiently.
We may use:
- Essential cookies
- Website analytics cookies
- Performance and functionality cookies
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
Analytics
We may use website analytics services such as Google Analytics to help us understand website usage and improve performance.
Analytics data is generally anonymised and used for statistical purposes only.
How We Protect Your Information
We are committed to ensuring that your information is secure.
We have implemented appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or theft
- Disclosure
- Alteration
- Misuse
However, no method of internet transmission or electronic storage is completely secure.
Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
- Professional advisers
- IT and website service providers
- Regulatory authorities
- Law enforcement or government bodies where legally required
Any third parties processing data on our behalf are required to keep your information secure and confidential.
Third-Party Links
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the protection and privacy of any information you provide to other websites.
You should review the privacy policies of any external websites you visit.
Data Retention
We will retain personal information only for as long as necessary for the purposes for which it was collected, including legal, regulatory and operational requirements.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have rights including:
- The right to access your personal information
- The right to request correction of inaccurate data
- The right to request erasure of your information
- The right to restrict processing
- The right to object to processing
- The right to data portability where applicable
- The right to withdraw consent
To exercise any of these rights, please contact us.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
https://www.ico.org.uk
Telephone: 0303 123 1113
Children’s Privacy
Our website is not intended for children and we do not knowingly collect personal information from children through the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated revision date.
We recommend reviewing this page periodically to remain informed about how we protect your information.
Contact Us
The Good Companions (Cumbria) Limited
Criffel Street
Silloth
Wigton
Cumbria
CA7 4BT
Telephone: 016973 31553
Email: admin@gchc.co.uk
Website: https://goodcompanions.net/