Complaints Procedure & Feedback
We Welcome Feedback
At Good Companions, we are committed to providing safe, compassionate and high-quality care and support services.
We value feedback from the people we support, their families, representatives and visitors. Listening to concerns, suggestions and complaints helps us improve our services and maintain high standards of care.
We take all complaints and concerns seriously and aim to handle them fairly, respectfully and promptly.
How to Raise a Concern or Complaint
If you are unhappy with any aspect of our service, we encourage you to speak to us as soon as possible so we can resolve the matter quickly and appropriately.
You can raise a concern:
- in person
- by telephone
- by email
- in writing
- through a family member or representative
Please contact:
Good Companions
Telephone: [Insert Telephone Number]
Email: [Insert Email Address]
Address: [Insert Registered Address]
What Happens Next
When a complaint is received, we will:
- Acknowledge the complaint appropriately
- review and investigate the concerns raised
- Speak with relevant staff or individuals where necessary
- Provide a response and explanation
- Take action where improvements are required
We aim to resolve concerns as quickly and fairly as possible.
Confidentiality & Respect
All complaints will be handled sensitively and respectfully. Wherever possible, information will be treated confidentially and shared only with those directly involved in addressing the concern.
Making a complaint will not negatively affect the care, support or services received.
Safeguarding & Serious Concerns
Where concerns involve safety, abuse, neglect or safeguarding matters, Good Companions may take additional action in line with safeguarding responsibilities and local authority procedures.
Serious concerns may be referred to appropriate safeguarding or regulatory bodies where required.
Care Quality Commission (CQC)
Our registered care services are regulated and inspected by the Care Quality Commission (CQC).
For information regarding our registered services and inspection reports, please visit our:
Care Quality Commission (CQC) Information Page
Further information regarding the CQC can also be found at:
Equality, Dignity & Respect
Good Companions is committed to treating every person fairly, respectfully and with dignity. We welcome feedback from all individuals regardless of age, disability, background, race, religion, gender, sexual orientation or personal circumstances.
Continuous Improvement
Feedback and complaints help us review, improve and develop our services. We are committed to learning from concerns and continuously improving the quality of care and support we provide.
Contact Us
If you would like to discuss a concern, provide feedback or make a complaint, please contact Good Companions directly, and we will do our best to assist you promptly and respectfully.